Privacy & Security Policy
PT Istana Alam Kahuripan
(Last Updated: July 2026)
Introduction
PT Istana Alam Kahuripan (“IAKA”, “We”, “Us”) respects your privacy and the security of your personal data (“User”, “Customer”). This Privacy Policy explains how we collect, use, store, protect, and disclose the personal information you provide when accessing and making transactions on our online store at https://iaka.co.id/shop/.
By accessing or using our services, you are deemed to have read, understood, and agreed to all data protection practices described in this Privacy Policy.
Information We Collect
We collect several types of information to provide secure e-commerce transaction and delivery services:
- Personal & Company Identification Information: Full name, company/institution name, Tax Identification Number (NPWP) / National ID (KTP) number (for issuing 11% VAT Tax Invoices).
- Contact Information: Official email address, phone/WhatsApp number, billing address, and shipping/receiver address.
- Transaction Information: Details of chemical product / engineering service orders, invoice numbers, transaction values, purchase history, and proof of payment confirmation.
- Technical Information: IP address, browser type, device used, and visit statistics on our website.
Payment Transaction Security & Data Protection (PCI-DSS)
- No Credit/Debit Card Data Storage: PT Istana Alam Kahuripan NEVER stores, records, or processes confidential credit/debit card data (such as 16-digit card numbers, expiration dates, or CVV/CVC codes) on our website servers.
- Encrypted Processing: All financial transactions are processed directly through licensed Payment Gateway Aggregators (such as Midtrans, Xendit, DOKU, PayPal, Payoneer) that comply with international PCI-DSS (Payment Card Industry Data Security Standard) security standards.
- SSL/TLS Encryption: All data communication between your browser and our website is protected by SSL/TLS (Secure Sockets Layer/Transport Layer Security) encryption to prevent unauthorized interception.
Use of Information
We use the collected information for the following purposes:
- Processing, verifying, and confirming your orders for industrial chemical products and engineering services.
- Issuing official invoice documents (including 11% VAT and currency exchange rate adjustments).
- Processing shipment of goods to the receiver address confirmed via email to IAKA.
- Contacting you regarding order status updates, return/refund handling, or after-sales service.
- Complying with legal, tax, and regulatory obligations of the Government of the Republic of Indonesia.
Disclosure of Information to Third Parties
We do not display, sell, rent, or trade your personal data to outside parties. Your data is only shared with trusted third parties to the extent necessary to complete transactions:
- Payment Gateway Providers: For secure payment authorization and processing.
- Logistics & Freight Partners: For shipping industrial chemical products to your destination.
- Legal Authorities: If required by law or a valid court order in the Republic of Indonesia.
Use of Cookies
Our website uses cookies (small text files stored on your device) to:
- Maintain login sessions and items in your shopping cart (WooCommerce Shopping Cart).
- Understand visitor preferences to improve website performance and navigation.
You can disable cookies through your browser settings, but doing so may affect certain functionalities of our online store.
User Rights Regarding Personal Data
In accordance with the Personal Data Protection regulations (UU PDP) applicable in Indonesia, you have the right to:
- Request access, updates, or corrections to your personal data stored in our system.
- Request the deletion of personal data from our database (provided it does not conflict with legal transaction/tax record-keeping obligations).
- Object to the use of your data for promotional/marketing communications.
Contact Information & Data Controller
If you have questions, complaints, or wish to exercise your personal data rights regarding this Privacy Policy, please contact us at:
- PT Istana Alam Kahuripan (Head Office)
- Address: Ruko Gading Elok 1 No. 21, Karawang, West Java 41314
- Email: helpdesk@iaka.co.id
- Phone / WhatsApp: (0267) 4871905 / 081188034444